CNET Shopping not working - Chrome Browser

If CNET Shopping isn't appearing as-expected, please follow the attached troubleshooting steps:

First, please visit this page and confirm that CNET Shopping still is not appearing.  If you see CNET Shopping box at the top right of your page, then CNET Shopping is working.

If the box doesn't appear, do you see the CNET Shopping icon in the grey space to the right of your address bar?

If not, check to see if CNET Shopping is still active by clicking on the Chrome Menu (looks like this: ) and navigating to your Extensions.

You should see a check mark next to CNET Shopping indicating that it is enabled.

Verify that you are not in Private/Incognito mode (if you open a new tab and see "You've Gone Incognito, you're in Incognito mode.).  CNET Shopping does not work in incognito mode.

Assuming CNET Shopping is still active, but not working, please try the following:
Please disable the add-on and then re-enable it. Then, try this page and seeing if the toolbar appears.

If that doesn't work, let's try uninstalling the add-on and then re-installing it from this page.

Finally, if that doesn't work, it's possible that one of your other extensions is causing the issue.  Please disable your other extensions and re-enable them one-by-one to identify the conflicting add-on.

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  • 0
    Shana Klein

    I followed the instructions in this article and still not working in chrome.

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